| What is your return/exchange policy? |
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 10 days after invoice date for an exchange or refund.
If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange.
Please note: We do not accept returns on products that were not purchased via this website. All sale items are FINAL.
We will not accept any returns or exchanges without an authorized RA number. To receive an RA number, please email us at anueligne@anueligne.com. Subject the email "Weborder RA Request". We will then email you back with the RA number. Please mark the RA number on the outside of the box. |
| Where should I ship me return/exchange? |
Please ship all return/exchanges to:
A'nue Ligne
Attn:Returns
3300 NW 41 Street
Miami, FL
33142 |
| What if I receive the wrong item? |
| In the event that we processed your order incorrectly and sent you the incorrect item, we will gladly replace that item or take back that item for a full refund at our expense. A'nue Ligne will provide a pre-paid UPS shipping label. To receive your shipping label, please contact us by phone at (305)436-5828 or by email at anueligne@anueligne.com. |
| How should I ship my return/exchange? |
| Pack and seal your box securely. To be properly processed, your return/exchange must have the RA number clearly marked on the outside of the box. Please enclose a copy of the invoice and reason for the return or instructions for exchange. Merchandise may be sent via UPS, Federal Express, Express Mail or Priority Mail. You will be responsible for the cost of shipping the merchandise back to us. We are not responsible for items that have been lost in transit to us. |
| When will my credit card be refunded? |
Once your package has been received, your refund or exchange will be processed within 3-5 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card's next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. |
